Store Policy
Customer Care
Need help with an order or product question? Contact us at contact@getvellum-store.com. Our online support team can help with product information, orders, delivery questions, and return requests.
Please include your order details when contacting us so we can assist you more efficiently.
Privacy & Safety
We use customer information to process orders, provide support, communicate about purchases, and improve the online shopping experience. Payment details are handled through the checkout and payment services available at checkout.
We do not ask customers to send full card numbers, passwords, or other sensitive payment information by email. For privacy questions, contact contact@getvellum-store.com.
Wholesale Inquiries
We currently focus on direct-to-customer online sales. For wholesale or business inquiries, contact contact@getvellum-store.com with your company details, product interests, and estimated quantities.
Payment Methods
Available payment methods are displayed securely at checkout. Accepted options may vary depending on your location, device, currency, and payment provider.
The final order total, including any applicable shipping charges and taxes, is shown before payment is submitted.